aoda-training.ca

AODA and Human Rights Code Online Training

available in English and French

AODA Training (Accessibility for Ontarians with Disabilities Act) is mandatory training for employees and employers in Ontario, Canada. The purpose of the training is to ensure that individuals understand how to make their services, workplaces, and facilities accessible to people with disabilities, in accordance with the AODA.

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Quantity Discounts

Price per course

6 to 20 courses

$20.95

21 to 50 courses

$17.95

51 to 200 courses

$13.95

201+ courses

Custom offer

AODA and Human Rights Code Training and Certification in Canada

In 2005, the Legislative Assembly of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA). This ruling officially made AODA training a legal requirement for anyone who works in the province of Ontario.

Our easy to use platform allows you to obtain an AODA certificate recognized by employers who strive to meet the demands of the legislation.

OHSA Ontario

While this program is developed specifically for Ontarian legislation, it offers valuable information which can be used to implement and comply with similar Acts from other provinces.

OHS Compliant

Certificate of Completion

Online Course

What is AODA and Human Rights Code

The program is designed to help workers better interact with people with disabilities. Upon completion of the course, employees will be able to offer excellent customer service and establish tailor-made business-to-business relationships with individuals living with various impairments.

While this is a commercial page where we provide AODA online training courses, we've also created a dedicated page where you can learn more about AODA training and legislation.

While this is a commercial page where we provide AODA and Human Rights Code online training courses, we've also created a dedicated page where you can learn more about AODA and Human Rights Code.

What you'll learn

AODA and Human Rights Code Online Training includes 6 modules and 1 tests.

Introduction to AODA

In this module, you will gain comprehensive knowledge about AODA, relevant legislation, the compelling benefits of complying with AODA and the Human Rights Code, and the detailed outline of the Accessibility Policy Plan.

Information and Communication Standards

Throughout this module, you will learn about communication factors, Web Content Accessibility Guidelines (WCAG) 2.0, formats, communication supports, and awareness training.

Employment Standards

Throughout this module you will learn about: Recruiting, Interviewing, Hiring & Accommodation.

Transportation Standards

Throughout this module you will learn about: Transportation Standards, Training, Conventional Transportation & Specialized Transportation.

Design of Public Spaces Standards

Throughout this module you will learn about: Public Spaces, Recreational Trails, Outdoor Areas & Accessible Parking.

Customer Service Standards

Throughout this module you will learn about: Purpose of Customer Service Standards, Customers with Physical, Visual and Hearing Disabilities, Accessibility Features & Service Animals and Support Persons.

What you'll get

Purchasing a AODA and Human Rights Code online training course, comes with the following materials and benefits.

Course Duration

30 Hours

Course structure

6 modules and 1 tests.

Course Format

Cross-Device Compatible.

Course access

Courses available 24/7.

Course Updates

Always updated to the latest legislative changes.

OHS Compliance

Following latest standards and topic requirements imposed.

Languages available

English, French.

Support

Chat, Email, FAQ & Phone Support available to all customers.

Unlimited exam attempts

Customers don't have to pay again when failing a testing section.

Certificate of Completion

The course includes a digital certificate, issued immediately upon completion.

Over 25,000 organizations are already working with us

Canadian organizations from all industries

Gopal Valapala

500+ Students

11 Courses

Benefits of AODA Training

Compliance

Ensures that your organization meets the legal requirements under the AODA.

Inclusive Environment

Helps foster an inclusive, respectful environment for both customers and employees with disabilities.

Enhanced Customer Experience

Customers with disabilities will feel more welcomed, respected, and supported.

Employee Satisfaction

Ensures employees with disabilities are supported and provided with appropriate accommodations, improving their engagement and productivity.

Key Points of AODA Training

Purpose of AODA Training:

To educate individuals on the Accessibility for Ontarians with Disabilities Act (AODA), which mandates accessibility standards in areas like customer service, employment, transportation, and built environment.
To help organizations comply with AODA’s requirements and create inclusive, accessible environments for people with disabilities.

Target Audience:

Employees: Anyone who interacts with the public, clients, or customers in an organization, especially those in customer service roles.
Employers and Managers: Organizations with 1 or more employees, especially those with 50+ employees, are required to ensure their staff receives training.
Public Service Providers: Those working in government or providing services to the public.

Training Requirements:

Customer Service Standard: All organizations must train staff on providing accessible customer service. This includes treating people with disabilities respectfully, providing alternative formats of information if requested, and understanding the needs of people with disabilities.
Accessibility Standards for Information and Communication: This includes making websites, documents, and information accessible to all, including using assistive technologies or alternate formats for individuals with disabilities.
Employment Standard: Employers must ensure that people with disabilities are treated fairly in hiring, recruitment, and workplace accommodations. Training includes how to provide reasonable accommodations and support for employees with disabilities.
Built Environment and Transportation Standards: The built environment standard covers accessibility in buildings and public spaces, while transportation standards focus on making public transportation services accessible.

Training Topics:

Disability Awareness: Recognizing different disabilities and the barriers people with disabilities may face.
Communication: Best practices for communicating with people with disabilities (e.g., providing information in accessible formats, speaking directly to the individual, etc.).
Customer Service: How to assist customers with disabilities in a respectful and inclusive way.
Creating an Accessible Workplace: Ensuring that employees with disabilities can work in a supportive, inclusive environment.
Legal Obligations and Compliance: Understanding the legal requirements under the AODA and the consequences of non-compliance.

Format of AODA Training:

Online Training: Many courses are available online, which is convenient for employees to complete at their own pace. These courses typically include videos, quizzes, and certification upon completion.
In-Person Training: Some organizations may offer in-person workshops or seminars, particularly for larger groups or specific industries.
Customized Training: Organizations may also have tailored AODA training for their specific needs.

Certification and Record-Keeping:

After completing AODA training, employees and employers typically receive certificates of completion.
Employers are required to maintain records of employees who have completed training, and they must be able to produce these records if needed for inspections or audits.

How to Take AODA Training:

The Ontario government provides free online training resources for the Customer Service Standard, which is the most common training required.
External providers such as professional organizations, accessibility consultants, and training centers also offer comprehensive AODA training programs for different standards.

Contact Us

Would you like more information on specific AODA training providers or how to register for a course?

Aoda Training

AODA and Human Rights Code Online Training

Quantity Discounts

Price per course

6 to 20 courses

$20.95

21 to 50 courses

$17.95

51 to 200 courses

$13.95

201+ courses

Custom offer

AODA and Human Rights Code Training and Certification in Canada

OHSA Ontario

While this program is developed specifically for Ontarian legislation, it offers valuable information which can be used to implement and comply with similar Acts from other provinces.

OHS Compliant

Certificate of Completion

Online Course

What is AODA and Human Rights Code

What you'll learn

Introduction to AODA

Information and Communication Standards

Employment Standards

Transportation Standards

Design of Public Spaces Standards

Customer Service Standards

What you'll get

Course Duration

Course structure

Course Format

Course access

Course Updates

OHS Compliance

Languages available

Support

Unlimited exam attempts

Certificate of Completion

Over 25,000 organizations are already working with us

Gopal Valapala

500+ Students

11 Courses

Benefits of AODA Training

Compliance

Inclusive Environment

Enhanced Customer Experience

Employee Satisfaction

Key Points of AODA Training

Contact Us

Aoda Training

Courses

Resources

Business solutions

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